COMPLAINTS

Complaint Process

Should you have a complaint regarding services, billing, website use, accessibility, etc. that you have been unable to resolve directly with one of our customer service representatives, please contact our office and request to speak with a supervisor. If the supervisor is unable to resolve your issue you may request to escalate your complaint to the manager. Managers also review all emails sent to our general inbox found on the contact us page of this site.

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.